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Tag: skills

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Briefly: Exemplary customer service from a tiny watch repair shop

What is customer service to you? Just friendliness and courtesy? It is much more than that. A neighborhood small watch repair shop showed great customer service splendidly.

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Keeping dreams alive and reaching them

There seems a dream of some young people rushing to make quick money and achieve rapid success. And yet, how many last through till the end?

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7 tips for young job seekers

I have been there once, in the 1980s, facing the worst economic recession, with no credentials, no experience, and little skills. What should a newly minted graduate job seeker do to boost possibilities today?

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Brush naysaying spectators aside

Have you ever been told you will amount to nothing? Have you ever been told your best plans will fail? Have you ever been told to pursue things that matter in the world? Fret not, my friend, for your life is yours and yours alone. Do your best and ignore the naysayers.

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The Roulette of Individual Skills

Often, we imagine that the brand name lends some “aura” of protection against lapses in customer service. The reality is that each of our frontliners matter in customer engagements.

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