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Tag: remuneration

Toxic employees under the microscope

While businesses and owner-managers are fighting tooth and nail in an increasingly difficult economy (and worsening), they would need to put everything under the microscope to see how best to move their businesses forward, even if painfully.

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Is the customer always right? Not quite.

One of those age-old ideas “the customer is always right” has always haunted service providers. It is not because service providers want to treat customers anything but nicely, but that the landscape of customer service has moved on from the last few decades, and today’s world is much, much more sophisticated and complex.

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