What is customer service to you? Just friendliness and courtesy? It is much more than that. A neighborhood small watch repair shop showed great customer service splendidly.
Tag: management Page 1 of 3
Empathy is the key to great leadership. Nobody likes dictators or autocrats at the workplace or elsewhere. Can you imagine working for one who only expects you to say “yes”? Can you imagine working for one who won’t listen to you? Here is a personal account of a good empathetic manager I have worked with in several jobs. It is in Chinese (traditional scipt).
A crisis like COVID-19 is like no other. Unlike the Global financial crisis in 2008 or the SARS crisis earlier, this COVID-19 has literally killed entire industries that were previously thought to be invincible, like aviation. From expecting a shortfall of over 200,000 pilots needed for the next few years and an abundant order of jets from leading jet makers like Boeing and Airbus, suddenly planes and crew are all grounded, worldwide!
Some young friends started hunting for jobs after graduation, and noticed that there seem to be more and more part-time or contract jobs, rather than outright full-time offerings. They are of course worried.
Have you noticed how frequently “accidents” occur on local highways? There are at least two reasons why – or the lack of these two reasons. Likewise, many leadership crashes happen because of the same two missing reasons.