Imagine, in the deep of COVID-19 season, where almost every airline is languishing or even facing closure, including stalwarts, there are a few which actually turned a profit.
Tag: leadership Page 1 of 5
What is customer service to you? Just friendliness and courtesy? It is much more than that. A neighborhood small watch repair shop showed great customer service splendidly.
The smallest things may mean the most to people, if you know how. It may be snippets of applied technology, or it may just be an honest and sincere smile.
Skechers has gone against the flow and tide, and opened MORE retail outlets in Singapore (source), despite all the onerous, excessive and unproductive regulatory COVID19 measures. Why? Simple.
Empathy is the key to great leadership. Nobody likes dictators or autocrats at the workplace or elsewhere. Can you imagine working for one who only expects you to say “yes”? Can you imagine working for one who won’t listen to you? Here is a personal account of a good empathetic manager I have worked with in several jobs. It is in Chinese (traditional scipt).