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Author: Dr Seamus Phan Page 2 of 48

Dr Seamus Phan is the CTO and Head of Content at McGallen & Bolden. He is an expert in technology, strategy, branding, marketing, leadership training, and crisis management. This article may appear concurrently on his blog. Connect on LinkedIn. ©1984-2020 Seamus Phan et al. All rights reserved.

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3 Tips to Build a Brand in 2020

Recently, a renowned scientist commended on LinkedIn on issues of employee retention, and that she used the word “Zoom” exclusively for videoconferencing in her post.

Crisis Communication in Brief – 2020

Crisis management and communication used to affect only certain industries such as petrochemicals and pharmaceuticals. But increasingly, with cybersecurity breaches and disease outbreaks, every organization needs to understand, communicate and manage crises well, just as pilots use CRM (crew resource management) to prevent and mitigate crises.

budding basil plant

Leadership – empathy is a super power

Empathy is the key to great leadership. Nobody likes dictators or autocrats at the workplace or elsewhere. Can you imagine working for one who only expects you to say “yes”? Can you imagine working for one who won’t listen to you? Here is a personal account of a good empathetic manager I have worked with in several jobs. It is in Chinese (traditional scipt).

4 Critical Tips for Marketers in 2020 facing a deep decline of the “influencer” industry

Before the COVID-19 saga started, even in the early part of 2020, the so-called “influencer” arena is abuzz with luxury, travel, enjoyment, and lifestyle. Then the global lockdown and shutdown began, and the whole notion of “influencers” changed.

Medical Doctor's Stethoscope and syringe

Crises, Jobs and Abusers – the COVID-19 crunch

A crisis like COVID-19 is like no other. Unlike the Global financial crisis in 2008 or the SARS crisis earlier, this COVID-19 has literally killed entire industries that were previously thought to be invincible, like aviation. From expecting a shortfall of over 200,000 pilots needed for the next few years and an abundant order of jets from leading jet makers like Boeing and Airbus, suddenly planes and crew are all grounded, worldwide!

Soaring above in a hot air balloon

Running the marathon against the COVID-19 crisis

COVID-19 has begun to look more like COVID-20, as it dominates and fuels much of the conversations on the mainstream media and social media as well. To you and I, leaders and business owners alike, this situation is unpleasant and leaves many unknowns. But some things are certain.

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