In the Chinese culture, “gui ren” (貴人) are benefactors who have helped us at some point of our lives when we faced some challenges, or to lift us to greater heights. Here is a true story of a small Taiwanese confectionery shop when it faced closure.
Did you notice that there are more and more people learning a third language, apart from their mother tongue and a working language? Why?
Have you been to a shop where the retail assistants would tail you around the shop, so much so that you end up walking out of the shop really fast?
Often, we imagine that the brand name lends some “aura” of protection against lapses in customer service. The reality is that each of our frontliners matter in customer engagements.
Have you stepped into a store and find sales assistants tagging behind you asking “can I help you” and not allowing you to shop in peace? Or have you gone online and have people stalking you and hoping there will be a business relationship?