Leading Strategy & Communications Agency

Tag: partnership

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Pressure or partnership with your suppliers?

All too often, we hear of companies pressuring their suppliers and partners to perform. However, as we are all human beings, what would work better?


Is the customer always right? Not quite.

One of those age-old ideas “the customer is always right” has always haunted service providers. It is not because service providers want to treat customers anything but nicely, but that the landscape of customer service has moved on from the last few decades, and today’s world is much, much more sophisticated and complex.

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