Have you traveled on the metro and bullet trains in Japan before? Then you must have wondered why their trains are punctual, well-maintained, and consistent.
Tag: mutual respect
How often have you seen language akin to “gimme dat” or “i wan tis” in text or email messages these days? How often have you seen proper and formal salutations in correspondence that are congruent with social etiquette?
All too often, we hear of companies pressuring their suppliers and partners to perform. However, as we are all human beings, what would work better?
Even as business climates are competitive, there is no good and sensible reason to succumb to every customer demand, especially if it is unreasonable and based on fallacies.
Decades ago, when I was entrenched in total quality management (TQM) and service quality, everyone seemed to be hynoptized by the concept of “the customer is always right”. The war cry of the day at that time, especially by frontline managers and task managers, was to bark down at frontliners to deliver service with the motto of “the customer is always right”.