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Tag: commercial relationship

Japanese tea ceremony

Serve customers well, not with lawsuits

It seems ludicrous that a company would sue its paying customers, since customers pay the bills and ensure the survival of a company.


Is the customer always right? Not quite.

One of those age-old ideas “the customer is always right” has always haunted service providers. It is not because service providers want to treat customers anything but nicely, but that the landscape of customer service has moved on from the last few decades, and today’s world is much, much more sophisticated and complex.

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