McGallen & Bolden Asia

Recuperamos su Tarjeta de Cliente

gracias firmar

A veces, el servicio de un proveedor es tan malo que no tiene sentido darle negocios. Estamos muy contentos de que este proveedor recupere nuestra tarjeta de cliente.

Contamos con un par de empresas de mensajería locales que utilizamos, simplemente porque no todas pueden satisfacer nuestras necesidades todo el tiempo.

There is one foreign-owned local courier company that we have used as a corporate customer for a while. But their service delivery is increasingly bad, to a point where one of our directors was told by a courier of theirs over the phone to basically go "f*** off."

So because of their frequent lapses in service standards and atrocious customer "service", we only used them as and when we had to, when the other suppliers ran out of people at certain points in time.

Por lo tanto, fue un gran placer recibir una carta de esta empresa de mensajería de propiedad extranjera:

"We regret to inform you that your Credit Term Corporate Account has been converted to Cash Account effective 1 July 2013, due to your monthly amount falling below the required threshold... Please kindly return the Customer Card upon our staff visiting you for the collection of the card."

Wow! Good riddance. And have they wondered why we are giving most of our monthly business to their competitors? Through my email and our physical mailbox, I have many local courier companies fighting for our business and other companies'.

Local courier services is a human-centric business and also especially a logistics business. If your people behave like wild animals from the zoo, with service failures telling of a complete lack of a functional back-end system, don't expect too much out of your customers then.

Un negocio como este no es ciencia de cohetes, pero necesita buenas personas entusiasmadas con un buen motor en la parte trasera de su oficina. Si no es así, tal vez usted, sí, el ejecutivo, debería intentar un negocio completamente diferente.

PS - Fortunately for many growing businesses like ours, there are decent folks who take great pains to serve our needs. Every one of us is here to make a living working hard. Kudos to fellow travelers on this business journey who think the same.

Recuperamos su Tarjeta de Cliente
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